RPE Solutions

Integrating People, Process and IT
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Partnering with a Cloud Services Provider

What to Look for When Partnering with a Cloud Services Provider

Partnering with the right cloud services team that anticipates and quickly reacts is a vital part of your business’ growth strategy. A cloud service provider should be accommodating your needs and not dictating what you can and cannot do – giving you 24/7 peace of mind knowing your data and systems are secure and operating at full capacity.

When look for a cloud partner, consider engaging with a provider that offers company-specific hosting and systems management tools and solutions to streamline processes and maintain applications to help you thrive. Your cloud services provider should be accommodating your needs and not providing a one size fits all solution.

Trusted and Knowledgeable Resources

If you are spending too much time on IT issues and not enough time on more important matters, a full-service hosting provider can transform your IT needs through cloud services – systems monitoring, security patching, software management, password resets, extra storage. A network of knowledgeable resources and advanced technology is at your fingertips. Often companies do not have the staff or programmers needed, providers offering customized services can help meet your needs. A qualified hosting provider can also help with regulatory compliance, security safeguards and infrastructure and software updates. You will benefit from reduced in-house labor costs, increased knowledge and expertise and have access to the most powerful and latest hardware and software.

Data Center

An important area of consideration is where your data is going to be stored. Do you know if the data center is SOC 1 or SOC 2 audited? Is there 24/7 staff monitoring your systems? Are racks locked to prevent unauthorized access? Utilizing a trusted SOC 1 or SOC 2 data center, which can house some or all your IT infrastructure, is a sustainable solution that provides greater security, availability, redundancy and scalability. The network should include around-the-clock monitoring, notification and reporting. Plus offer a multi-carrier, redundant configuration to ensure no single point of failure or unexpected downtime to reduce productivity and loss of critical data to unexpected events and interruptions.

Support and Maintenance

Multiple software companies have recently announced significant price increases for maintenance and support. In some cases, the increase is as much as 20%. It may be time to evaluate if you should continue to pay the software provider for these services. Working with a cloud services provider may be a better and more cost-effective solution.

RPE Cloud Services

Pressure to reduce IT budgets, unexpected downtime, user support issues and security compliance are just some of the challenges today’s business leaders face. At RPE you can work with confidence knowing your systems are secure and being monitored 24/7 without worrying if your IT is running at full optimization. Backup and recovery, hosting and managed services teams based in the US work around the clock so you can focus on evolving, not managing.

Services include:

  • 24/7/365 system monitoring
  • US-based services and support
  • Offsite backup and protection
  • Disaster recovery
  • Security and admin
  • Capacity planning and management
  • High Availability
  • Operating system and applications management
  • Network and VPN management
  • Performance tuning and monitoring
  • Capacity planning
  • PTF management
  • Change management control
  • Reports
  • Escalation procedures
  • SOC 1 data center