Support Services

Post Implementation Retail Consulting Support Services to Maintain Momentum

RPE offers retail consulting Support Services to help your company achieve improved results with ongoing support. Our consultants can provide dedicated resources and supply chain expertise to help your business maintain momentum long after the initial software implementation.

RPE’s experts have worked with hundreds of retailers and manufacturers across multiple channels and verticals and can create a Post-Implementation Support plan that will help your team react, evaluate and adjust after your new software goes into effect. When you partner with RPE, we will determine which steps need to be taken to ensure your team continues receiving the service and support they require.

Completing a Successful Business Transformation

A successful business transformation means continually positioning yourself for the future. It is important to keep taking the pulse of your supply chain and make adjustments so you can set your company up to achieve desired results and stay ahead of the competition.

RPE follows these steps:

Conduct a readiness assessment
Establish an implementation plan
Finalize your data conversion and system setup
Make any necessary changes to menus and profiles
Manage the program implementation and change control process
Take care of batch job changes and scheduling
Prepare response procedures and escalation procedures
Perform quality control
Prepare and publish the support procedures
Provide front-line support
Coordinate efforts with your internal staff

Retail Consulting Support Services

Post Implementation Support

Companies often underestimate how much time and effort and how many resources they will need to ensure success after they implement new software solutions. In some cases, additional resources are needed to compensate for the learning curve associated with managing exceptions in a new environment. If that is the case for your business, RPE technical experts are available to assist and make the transition as seamless as possible.

Documentation

IT systems, hardware and software Documentation works like an owner’s manual. Documentation should represent the collective wisdom of top performers in the company coupled with the insights of external experts. New processes or tools being used correctly across the enterprise are enhanced when using good Documentation. Consistent execution of best practices is often the quickest and most cost-effective way to improve bottom line results. With proper documentation, improved performance, higher job satisfaction and profit improvement are sure to follow.